Mystery or Folly?
A mystical story happened to a Belarusian student in Poland. Lyuda went to study in Warsaw to become an architect. The freshman imagined her academic year completely differently. She didn't include a two-month isolation in her plans at all. During her studies, the girl had a relationship, for the sake of which she decided to neglect the isolation.
On May 1, Lyudmila went to visit her young man. He lived just a few stops away from her. She was coming home not late. At 9 p.m. she called her mom, said that she was already at the bus stop and would be home soon.
But at two o'clock in the morning, the plans changed. The girl called her mom again: in tears and hysterics. She tried to incoherently convey that she was being held in the hospital, her documents and bag were taken away, and the phone was almost out of charge.
All night the mother couldn't find peace. By morning she called our "hotline", where the staff gave her the number of the embassy of the Republic of Belarus in Poland, as well as the phone numbers of emergency services and the Foreign Ministry. And some other numbers to contact during the pandemic.
Following all the instructions, the mother contacted the embassy and called the hospital where her daughter was. But apart from confirming that Lyudmila was indeed in the hospital, they didn't give her any other information. The girl's documents were not returned. As it turned out later, she was taken away from the bus stop without a passport. At the hospital, Lyudmila was checked for alcohol and psychotropic substances in her body. She also had a coronavirus test. All the readings were negative.
The mother continued to investigate from a distance. The first thing the woman did was contact the Foreign Ministry, where the staff began to sort out this situation in detail and build a logical chain of events. The Foreign Ministry employee instructed the Belarusian embassy in Warsaw to resolve the issue, after which the consul called the hospital to solve the problem. A representative of the embassy was supposed to come to Lyudmila and pick her up, but she didn't wait for anyone and left on her own. Without money, documents, and understanding of what had happened the previous evening.

Several hours just dropped out of her life. The next day, together with her boyfriend, they went to the police so that the officers could check the cameras to see what happened that evening at the bus stop, and also to file a report about the loss of documents. The police gave her a certificate of passport loss, but didn't investigate the story further.
— go to the police, file a report on the loss of the passport (documents).
— take two photographs (3.4 x 4.5 cm)
— go to the embassy or consular office of the Republic of Belarus; if there is none, then to the Belarusian diplomatic mission in one of the neighboring countries, or to the Russian embassy.
— have with you a police report on the loss of your passport, photos, money (20 euros), and copies of your passport or other documents in order to establish your identity as quickly as possible. At the embassy, write an application for a certificate of return to the Republic of Belarus. Such a certificate is valid for six months. The period for its issuance is sometimes up to a month from the date of submission of the application. With this document, you can enter your own country. The previously lost passport will be considered invalid.
Within one month after returning home, you need to go to the citizenship and migration department at your place of registration and hand over the certificate of return. After that, you can apply for a new passport.
The girl returned to Belarus, following all the instructions. But she still didn't understand what exactly happened to her that mystical evening and why she ended up without documents.
The main enemy in this situation was her panic. Having brought herself to a state of shock, it is very difficult to control the situation. Thousands of people find themselves in similar situations. They lose documents abroad, fall behind tourist buses, are left without money. It is important to remember that we live in a world that is not without kind people, firstly, and secondly, not without those who are ready to provide competent advice.
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